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Help Center

Find answers to your questions
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    What is BTC24?

    BTC24 will get you started on one thing: Acquire cryptocurrencies in minutes through a simple and intuitive platform in order to generate revenue from the world of cryptocurrencies.
    BTC24 TRADING GROUP LTD. is an independently owned cryptocurrency trading company placed in the United Kingdom, London. The team consists of expert traders and market analysts who use their skills to manage your capital through cryptocurrency markets.
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    Why should I trust BTC24?

    BTC24 TRADING GROUP LTD. is developed, hosted and regulated in United Kingdom with the company registration number of 11946275. Click here to verify our certificate on UK Companies House.
    We apply the highest security standards for the protection of your data and funds, which will remain totally encrypted and confidential.
    We maintain bank level security, which is continually and independently tested and audited, and reinforced by ongoing training of all of our staff.
    Our security includes preventative measures, such as 2-step login, and our verification procedures. These are specifically designed to ensure that we are protecting your account from unauthorized access.
    The security of your account is our highest priority.
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    Why should I use BTC24 to earn profits?

    Cryptocurrency exchanges are built for traders. They fail to provide a solution to beginners who are willing to get started with cryptocurrency industry.
    With BTC24, you can utilize the power of cryptocurrency trading in a simple and secure way, no matter where you are, in just a few clicks.
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    Who can participate in your program?

    We accept members from all over the world, irrespective of their citizenship. Our services are available to any individual or legal entity in the world.
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    If I need help, how can I talk to someone?

    If you are facing an issue with any of our services and you do not find the solution in our FAQ section, please reach out and get in touch with our Customer Support Team.
    Here are the different options available to you:
    - Email us at support@BTC24.biz
    - Send us a message via Help Center
    We will be happy to answer your questions from Monday to Sunday!
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    How can I create an account?

    Opening an account with us is very easy and it will take less than a minute. You simply need to fill out the signup form located on the Registration Page.
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    Can I have more than one account?

    Each account must contain an individual email address and genuine personal data. We do not have restrictions on using the same IP address for more than one account. As long as you are able to meet the requirements (email address and genuine personal data), you can have as many accounts as you want.
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    I have lost my password, how can I recover it?

    Please use the Recover Password form and, your email address and follow the instructions to receive a new password.
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    How can I change my password?

    It is easy. Go to your Dashboard then:
    1. Click on “Settings” at main dashboard menu
    2. Go to the "Change Password" section
    Type in your new password in the specified inputs. This password must be at least 8 characters long, contain special characters and avoid common words.
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    How can I set my cryptocurrency addresses?

    Settings section in your dashboard will enable you to set / change your cryptocurrency addresses which will be used in order to withdraw your funds.
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    What is the Two-Factor Authentication (2FA)?

    Two-factor Authentication (2FA) provides much stronger security compared to using only a username and a password.
    Please download the Google Authenticator app, Google Play, or App Store.
    2. Go to the "Change Password" section
    2FA uses your mobile phone to verify your account with an OTP (One-Time Password).
    2FA is strongly recommended at all times for your account security.
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    How to activate Two-Factor Authentication?

    First, you will need to download the Google Authenticator app. Then please follow these steps:
    - Flash the QR code shown on the "Security" section of your BTC24 account
    - You will get the 2FA code directly on your app
    - Enter the 2FA code on the specified input.
    Then the click on "Enable 2FA" button to activate the 2FA in your account.
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    How much can I earn by investing in this platform?

    We offer an investment package including three invest plans:
    Plan 1: 0.25% for 72 hours, return per hour. Minimum allowed investment is $25 and maximum is $999.99
    Plan 2: 0.35% for 72 hours, return per hour. Minimum allowed investment is $1,000 and maximum is $4999.99
    Plan 3: 0.50% for 72 hours, return per hour. Minimum allowed investment is $5,000 and there is no maximum limit.
    All interest rates are fixed and they will not fluctuate by time.
    Here is an example:
    If you invest $1,000, your investment will activate in the second plan. Therefore, your account will be credited by an hourly interest rate of $3.5 (0.35%) and so $84 (8.40%) daily.
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    How do I invest funds crypto using my account?

    Once you have created your account with BTC24, you are able to make investment 24/7.
    1- Go to the “Make Investment” page.
    2- Pick up the payment method you would like to invest through.
    3- Choose your desired investment plan.
    4- Enter the amount you would like to invest and click the “Make Investment” button.
    5- You will be provided with an address to have your funds paid to.
    Your investment will activated after you send funds from your wallet to the specified address.
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    Which payment options do you accept?

    Our mission is to add the most possible payment methods and local currencies, so that investing is accessible for everyone with no effort.
    At the current time, you can invest using popular Cryptocurrencies including Bitcoin, Ethereum, BitcoinCash. Litecoin, Dash, DogeCoin.
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    What are my investment limits?

    You can start investing from 25 USD. The minimum allowed amount to invest is $25 and there is no maximum limitation.
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    How long does it take my invested funds to activate on my dashboard?

    Investments through cryptocurrencies like Bitcoin, will be activated on your account after 3 blockchain network confirmations.
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    How can I terminate my investment and get my principal money back?

    If you want to close your investment and release your funds, you need to contact us or please follow these steps:
    - Go to the “Fund Management” section of your dashboard.
    - Search for the investment criteria that you want to be releases and click on “Release Investment” button.
    - In the shown input, enter the amount you want to release from your investment. It can be the whole investment amount or a part of it.
    - Click on “Release” button and confirm the information.
    - Now, the released funds have been added to your account balance.
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    Can I release my money at any time?

    After 72 hours of the investment time, you will be able to release your total invested money
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    After I request a withdrawal, when will I receive funds in my wallet?

    All BTC, ETH, LTC withdrawals up to $500 are processed instantly. Larger ones and all withdrawals for BCH, Dogecoin and Dash are processed manually within 24 business hours.
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    Are there any amount limitations on withdrawal?

    The minimum withdrawal amount is $25.00 and there is no maximum limit. You can request as many withdrawals per day as you wish.
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    Do you charge any fees when I want to request for withdrawal?

    Yes, we charge 5% of the total amount that you request to be withdrawn.
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    How does the BTC24 referral program work?

    As a partner, if you refer investors to invest with BTC24, you will be rewarded by a commission for each investment they make. Each of your referred investors have the potential to generate lifetime commissions.
    All BTC24 users who joined through your personal referral link will become your referrals and they will be counted as active referrals, if they make investment.
    Commission example:
    You invite one investor, who invests 1000 USD of Bitcoins on his BTC24 account. As a personal partner, you will earn 5% of this amount, which will be 50 USD worth of Bitcoin and it will be credited directly to the Bitcoin balance of your dashboard.
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    How do I get started with BTC24 referral Program?

    You can simply participate in BTC24 referral program by creating your account.
    You will be provided with a personal referral code link that can be utilized for endorsing our investment services while tracking referrals and commissions. The referral code link can be accessed from the “Referrals” section in your dashboard.
    You are able to share your personal referral link or banners through your website or social media.
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    How can I receive my personal referral link?

    You can easily find your personal referral link on the “My Referrals” section of your account.
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    Should I have active investment to receive commissions?

    No, you are not obligated to make a deposit in order to participate in the referral program and earning commissions.
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    What is the regional representative program and what are the benefits to become a regional representative?

    As a representative, you will earn 10% fixed commission per investments made by your referred clients. You can apply to become a BTC24's regional representative in your area by sending us your marketing plan - how do you plan to promote our platform. For more information and applying as a BTC24 representative, please send us an email to support@btc24.biz


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